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Complaint? Compliment? Go Straight to the Top!

At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us. If this is the case, then Ahmed Elfangary (Country Manager) and Victor Saleh (Customer Service Manager) want to hear your complaints first-hand.
Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, Ahmed and Victor would like to hear about that too.
Understanding how you feel about the service you’ve received - good or bad - is vital in helping us shape our business to serve you better. So just select either Ahmed or Victor and let them know what you think. Please include your telephone number if you would like us to call you back!

Ahmed Elfangary
Country Manage

“At DHL Express we are constantly reviewing, improving and enhancing the customer experience.. Your feedback is important to us”

Email Ahmed Elfangary

Victor Saleh
Customer Service Manager

“Right first time is the motto we aim to achieve every time. Customers’ voice drives us forward, always keeping the excellent service quality up to the high standards and expectations.”

Email Victor Saleh
Ahmed and Victor will ensure that your complaints are dealt with immediately and you’ll receive a response within 24 hours.
Should you need immediate assistance contact DHL Express Customer ServiceContact Us.
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